Privacy Policy
At Orchids and Beyond Limited Company (“we,” “our,” or “us”), we care deeply about your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [insert URL], make a purchase, or sign up for our newsletter.
By using our website, you agree to this Privacy Policy.
1. Who We Are
Orchids and Beyond Limited Company Based in Shropshire, United Kingdom
Email: orchidsandbeyondltd@gmail.com We are the data controller responsible for your personal information under UK data protection law.
2. Information We Collect
We may collect and process the following types of information:
a. Information you provide directly
When you place an order (e.g. your name, address, email, phone number, and payment details) When you create an account or sign up for our newsletter When you contact us by email or through our website
b. Information collected automatically
Technical information such as your IP address, browser type, and device information. How you use our site (pages visited, time spent, etc.) — collected via cookies and analytics tools
c. Payment information
Payments are processed securely through trusted third-party payment providers (e.g. Wix Payments, PayPal, or Stripe). We do not store or have access to your full payment card details.
3. How We Use Your Information
We use your information to:
Process and fulfil your orders. Communicate with you about your purchase or account. Send you updates, promotions, or plant care news (if you’ve subscribed). Improve our website and customer experience. Comply with legal or tax obligations. We never sell your information to third parties.
4. Marketing and Newsletter
If you subscribe to our newsletter, we’ll send occasional updates about new arrivals, offers, and care advice. You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us directly. We only send marketing emails with your consent.
5. Cookies
Our website uses cookies to enhance your experience and understand how visitors use the site. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings, but some parts of the site may not function properly without them. For detailed information, please see our Cookie Policy (if you have or plan to add one).
6. Data Sharing
We only share your data with trusted third parties when necessary, such as: Delivery couriers (for shipping your order) Payment processors (for secure transactions) Website hosting and analytics providers (for site functionality and performance) These partners are required to handle your data securely and comply with data protection laws.
7. Data Retention
We keep your information only as long as needed to: Complete your purchase and provide support, Meet legal, accounting, or reporting requirements. If you have an account or newsletter subscription, we’ll retain your data until you ask us to delete it.
8. Your Rights
Under the UK GDPR, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (“right to be forgotten”) Withdraw consent for marketing Object to certain types of processing Request data portability (a copy of your data in a structured format) To exercise any of these rights, please contact us at [insert contact email].
9. Security
We take data security seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our website uses secure (HTTPS) connections and trusted third-party payment systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at: Orchids and Beyond Limited Company Shropshire, United Kingdom Email: orchidsandbeyondltd@gmail.com Website: https://www.orchidsandbeyond.com If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk