Refund Policy
At Orchids and Beyond Limited Company, every plant is chosen and packed with care so it reaches you healthy and happy.
Because orchids are living plants, we treat returns a little differently from regular online shops to keep both our plants and customers protected.
- If something’s not right:
We want you to love your plant. If your orchid arrives damaged, or is not as described, please contact us within 3 days of receiving your order at orchidsandbeyondltd@gmail.com or in the chat section. Include your order number and clear photos so we can understand what happened.
Once we’ve reviewed your message: If your claim is approved, we’ll arrange a refund or replacement, and we’ll cover the return postage costs.
Condition of Returned Plants: If a return is agreed, the plant must be sent back in the same condition as received (unless it arrived damaged), and be securely packaged to avoid further harm in transit.
Unfortunately, we cannot accept returns for plants that have been repotted, had stems or leaves cut or trimmed, or
otherwise altered after arrival. These changes make it impossible for us to safely quarantine and resell the plant.
- When returns are not possible:
We’re unable to offer refunds or exchanges for a change of mind, or healthy plants that match the description and photos of the listing.
Because all returned plants must undergo quarantine and recovery, we can’t restock them which helps keep our entire collection safe and disease-free.
Our Promise
We always handle each case with fairness and care.
If a mistake happens (and yes, occasionally one might!), we’ll always do our best to make things right so you never lose out.
Thank you for supporting a small family business and for helping us care for these beautiful living treasures responsibly.
With love,
Raluca & Alex
Orchids and Beyond Limited Company
📍 Shropshire, UK